Connected vehicles
Software to monitor the health of the fleet of Europcar Mobility group
Europcar mobility Group
Europcar Mobility Group is the parent companies, such as Europcar, Goldcar, and Ubeeqo. The Connected vehicles portal is an internal solution to monitor and analyze the telemetry of the vehicles in their fleet.
Analyze telemetry
Different teams in different countries
Part of the ecosystem of tools used by workers in the company
General info
Background
Every day the agents on the stations need to check in a list all the vehicles in the parking so they can determine if the fleet is complete and where it supposed to be. This project is to digitalize this process with the help of a geofence system [Fig1].
Research and problem framing
After gathering the key objectives of the project, we conduct interviews with agents in the stations to better understand the current process and put together the process from different countries to see how we can align them.
Then create a first prototype for users to test, gather data and iterate.
Third iteration results
Outcomes
- We increase the speed of the fleet check task by orders of magnitudes
- This help the agents also to increase their accuracy and better detect errors
- The end users are super happy they can save time and work better
Opportunities & recommendations
- We struggle to deploy this tool in certain countries:
- Agents don’t want to add yet another tool to their workflow
- Agents are used to do their work a certain way and it is hard to change habits
- We need to merge tools and simplify the agent’s workflow